Refund Policy

At Potential, your comfort and satisfaction matter deeply to us. However, due to the intimate nature of our product, we do not accept returns or exchanges on underwear for hygiene reasons. This applies to all boxer briefs, regardless of whether they’ve been tried on or not.

We kindly ask you to refer to our detailed Size Guide before placing your order to ensure you select the right fit. If you're unsure about sizing or need extra help, our team is always happy to assist you before checkout.

Exceptions

We will only offer a replacement or refund under the following circumstances:

• You received the wrong size or color due to a shipping or fulfillment error.

• The product arrived damaged or defective.

In such cases, please notify us within 7 days of receiving your order by emailing our support team at Whatsapp Button In Website Page. Please include your order number, a description of the issue, and clear photos if applicable.

Final Note

Because we take hygiene and customer safety seriously, all sales are final once your order has been shipped, unless it falls under the exceptions above. This policy ensures every customer receives their items in pristine, unworn condition—just as you’d expect.

Thank you for understanding and supporting our commitment to quality, cleanliness, and comfort.

Shipping policy